Privacy Policy

Our Commitment to Privacy

At Fusion Core Lash Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification for registration
• Preferences and special requests
• Communication records and feedback

Automated Information

• Website usage data and cookies
• IP addresses and device information
• Location data when using our mobile services
• Security camera footage in public areas

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and services
• Process payments and maintain billing records
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and safety requirements
• Prevent fraud and ensure security

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with operations
• Legal Requirements: When required by law or court order
• Safety and Security: To protect rights, property, or safety
• Business Transfers: In connection with mergers or acquisitions
• With Your Consent: When you explicitly authorize sharing

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing systems

Your Rights

Under applicable privacy laws, you may have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, guest information is retained for 7 years after the last stay, unless otherwise required by law.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next visit

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: